Basic Policy
The Z Holdings Group, comprised of Z Holdings Corporation and its consolidated subsidiaries and affiliates, strives to fulfill its social responsibilities and aims for a continuous social and environmental development, while maintaining open dialogues with our stakeholders.
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Charter of Corporate Behavior
For information on our Charter of Corporate Behavior, please click here.
Respect for Basic Human Rights
The Z Holdings Group works to maintain a safe and secure working environment, with initiatives conducted in respect of human rights and individualities. Fortification of our human rights standards is currently being considered.
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Promotion Structure
CSR and the Four UPDATEs are promoted through the following structure.

- ZHD: Z Holdings Corporation
Materiality for the Z Holdings Group
The Z Holdings Group continuously collects expectations, requests and opinions from our valued stakeholders. The expectations of our service users, clients and suppliers are gathered through surveys and interviews. In addition, we are actively working to grasp expectations from industry groups and NGOs through regular meetings and interviews. The views from our existing shareholders and other investors are collected through shareholders’ meetings, engagement meetings and evaluation data on our company. By reflecting these stakeholders’ expectations and also taking into consideration our own internal analysis, GRI standards and major ESG evaluation, we have organized our activities in light of social requests and have extracted items that have material importance for both our valued stakeholders and the Z Holdings Group. At the same time, we also examined which areas of SDGs we can contribute to by leveraging our strengths.


Overall Picture of CSR, Materiality, and Our Four UPDATEs
While identifying the materiality issues of the Z Holdings Group, we redefined the areas where we need to focus on as the "Four UPDATEs."

The Z Holdings Group will continue to contribute to the development of a sound and healthy IT society, an essential social infrastructure, to make the world more prosperous and convenient. A robust security system is crucial in developing an IT society. We will contribute to the advancement of security technology, and for our services, we will protect our customers' information from leaks, provide services 24 hours a day, 365 days a year and ensure that the content is protected from destruction and falsification. (# 1 Developing an IT Society) In addition, as a company that leads the IT society, we will focus our efforts in responding to various natural disasters which are expected to increase both in intensity and frequency in the future. More specifically, we will provide information on disaster prevention and mitigation before disasters strike, as well as real-time information during disasters. We will do our utmost to provide post–disaster reconstruction relief and assistance to solve other social issues. (#2 Supporting Disaster Relief and Social Issues)
On the other hand, we cannot deny that a more prosperous and convenient IT society may widen the gap between those who have access to technologies and those who don't. It may also bring about major transformations to society where adapting becomes difficult. In such a society we aspire to see that nobody gets left behind, that all persons regardless of their status will be treated with dignity and respect, so that each individual can work with enthusiasm and maximize their performance. (#3 Building a Society Where Everybody Can Play an Active Role) Also, the society we are aspiring to become must not deplete natural resources or be achieved at the expense of something else. The Z Holdings Group will work to ensure that we can pass on a society that is sustainable to our children and future generations. (#4 Working toward a Sustainable Society)
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CSR Materiality Issues and Numerical Targets, Contribution to the SDGs
We have classified materiality issues into four UPDATE areas where we would like to put our strength behind, and set mid-term goals for each issue. The specific examples noted below are those for Yahoo Japan Corporation (“Yahoo! JAPAN”).
#1 Developing an IT Society
We promote various measures in order to achieve a safe and secure IT society, such as the use of password-less logins to prevent unauthorized access by malicious third parties. As for information security, we take company-wide initiatives to prevent information leaks, service stoppage, and loss/fabrication of data and contents as well as to prevent material incidents. We take special care when handling highly confidential information.
Issues | Data security and network reliability | |
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Mid-Term Goals | Goal 1
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Goal 2 Reduce material incidents(*1) by 10% YoY in the following three fields:
(*1) Incidents that occurred within the business activities of the Z Holdings Group, which require reports to regulatory authorities |
Results | FY2017: 1.97 million FY2018: 9.6 million FY2019: 25.2 million |
FY2017: 10 FY2018: 14 (*) FY2019: 60 (*) From FY2018, includes incidents that occurred in PayPay Corporation |
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Contribution to the SDGs |
![]() 9.1 Develop quality, reliable, sustainable and resilient infrastructure, including regional and transborder infrastructure, to support economic development and human well-being, with a focus on affordable and equitable access for all |
#2 Supporting Disaster Relief and Social Issues
We are committed to carrying out disaster relief initiatives and to solving social issues with information technology. We conclude alliances with local authorities aimed at providing timely disaster information to residents when disasters strike. In addition, we will also support projects that solve various social issues such as disaster reconstruction, poverty and environmental issues by collecting donations.
Issues | Disaster support measures and solving social issues | |
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Mid-Term Goals | Goal 1
(*) Local municipalities refer to cities, wards, towns and villages |
Goal 2
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Results | FY2017: 58.3% FY2018: 66.3% FY2019: 84.5% |
FY2017: 1,624,966 FY2018: 2,804,457 FY2019: 1,453,120 |
Examples |
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Contribution to the SDGs |
![]() 11.5 By 2030, significantly reduce the number of deaths and the number of people affected and substantially decrease the direct economic losses relative to global gross domestic product caused by disasters, including water-related disasters, with a focus on protecting the poor and people in vulnerable situations ![]() 17.17 Encourage and promote effective public, public-private and civil society partnerships, building on the experience and resourcing strategies of partnerships |
#3 Building a Society Where Everyone Can Play an Active Role
We aim to create a company and a society where people from all walks of life can actively participate making full use of their strengths. Online information should be equally accessible to all users including the elderly and persons with disabilities. The Z Holdings Group will work first on lifeline-related services which can involve life and death situations.
In addition, we will continue to implement workstyle programs for our employees to allow them to work at various stages in their life, such as during child raising, nursing, and career changes.
Issues | Realization of a company and society where diversity is respected and performance is maximized | |
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Mid-Term Goals | Goal 1
(*) Official name for JIS X 8341-3:2016: Guidelines for Older Persons and Persons with Disabilities – Information and Communications Equipment, Software, and Services – Part 3: Web Content |
Goal 2
(*) These measures have been notified to the Ministry of Health, Labour and Welfare as “Action Plan for Promoting the Participation of Women in the Workplace”. |
Results | FY2017: n.a. FY2018:
FY2019:
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FY2017: 100% FY2018: 100% FY2019: 100% |
Examples |
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Contribution to the SDGs |
![]() 5.5 Ensure women’s full and effective participation and equal opportunities for leadership at all levels of decision-making in political, economic and public life ![]() 8.5 By 2030, achieve full and productive employment and decent work for all women and men, including for young people and persons with disabilities, and equal pay for work of equal value |
#4 Working toward a Sustainable Society
A healthy global environment is a premise to peoples’ lives and society, and we cannot develop an IT society without it. Electricity, which is the most consumed form of energy in our business, still emits a vast amount of greenhouse gases during the process of power generation and continues to affect climate change. We are committed to the realization of a sustainable society by reducing our greenhouse gas emissions while also implementing our environmental measures both inside and outside our company.
Issues | Responding to climate change |
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Mid-Term Goals | Goal 1
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Results | FY2017: reduced by 30.4% FY2018: reduced by 37.6% FY2019: reduced by 33.9% *The revenue for FY2008 is based on JGAAP, and the revenues from FY2017 onward are based on International Financial Reporting Standards (IFRSs). |
Examples |
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Contribution to the SDGs |
![]() 12.5 By 2030, substantially reduce waste generation through prevention, reduction, recycling and reuse ![]() 13.2 Integrate climate change measures into national policies, strategies and planning |
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Communication with Stakeholders
We will actively listen to the voices of our stakeholders and promote our “four UPDATEs” to develop a sustainable society and to enhance our corporate value.
Stakeholders | Communication methods and content | Reflecting on our goals/ corporate activities |
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Users |
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Shareholders and other investors |
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Partners |
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Employees |
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Regions and society |
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The next generation |
(*) SID (Safer Internet Day): A day in which stakeholders around the world conduct awareness-raising activities toward the safer use of Internet |
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