Basic Policy
The Z Holdings Group strives to fulfill its social responsibilities and aims for a continuous social and environmental development, while maintaining open dialogues with our stakeholders.
INDEX
Charter of Corporate Behavior
For information on our Charter of Corporate Behavior, please click here.
Respect for Basic Human Rights
The Z Holdings Group, comprised of Z Holdings Corporation and its consolidated subsidiaries and affiliates, works to maintain a safe and secure working environment, with initiatives conducted in respect of human rights and individualities. To achieve this goal, the Risk Management Committee, chaired by the Co-CEOs, has organized a Human Rights Working Group to conduct human rights due diligence (risk assessment). Through risk assessment, we are working to reduce risks by identifying and assessing risks, formulating response plans, and understanding their progress at each Group company.
In addition, formulation of a Group Human Rights Basic Policy is currently being considered.
Related link
Management Structure
The Z Holdings Group has established the ESG Management Committee, which is owned by the Group CFO, in order to fulfill its own social responsibilities and achieve sustainable development of the society and the environment. The Committee promotes ESG measures and the four UPDATEs in cooperation with each Group company (divisions in charge of CSR management, corporate matters, and business matters). The Group CFO is committed to ESG-related issues, meets regularly with the Co-CEOs, and makes recommendations to the Top Management Committee and the Board of Directors as necessary.

- ZHD: Z Holdings Corporation
Materiality for the Z Holdings Group
Formulation Process
The Z Holdings Group formulates its priority issues as materiality with an intent to build a future with its stakeholders, in which everyone can be free and be in control utilizing the power of the Internet in safety.
The materiality was re-examined and revised, taking into account the new management structure following the business integration with LINE Corporation in March 2021. (March 2022)
(Note) We are re-examining the identified materiality from fiscal 2021, taking into account the new management structure accompanying the business integration with LINE Corporation in March 2021, and in light of changes in the social demands.

Evaluation Map
The Z Holdings Group organized its activities in light of social demands, and identified items of high importance to both its stakeholders and the Group, based on stakeholder expectations and internal analysis. The GRI standards and major ESG evaluation items were also referred to in this process.

Organization of Identified Materiality
Established "Six materialities" for realizing the mission and vision of the Z Holdings Group based on the evaluation map.

Materiality, and Our Mission
The Z Holdings Group established "Six materialities" in order to realize its mission: "UPDATE THE WORLDーUnleashing the infinite potential of all people, with the power of information technology."
By addressing these issues, the Group will build a future with its stakeholders in which everyone can be free and be in control utilizing the power of the Internet with peace of mind.

Basic Environmental Policy
The Z Holdings Group, comprised of Z Holdings Corporation and its subsidiaries and affiliates, will continue to implement initiatives to conserve the global environment for future generations through the use of information technology. For this, we will strive to:
1. Realize a low-carbon society
We will set medium-term environmental load reduction targets and work with the supply chain to achieve these targets.
2. Conserve natural capital
・We will consider the impact of our business on the ecosystem and strive for sustainable procurement, waste management, and conservation of water resources and biodiversity.
・We will support efforts to preserve the global environment.
3. Fulfill legal compliance and international responsibilities
・We will place importance on environmental issues and strive to reduce risks.
・We will comply with domestic laws and regulations related to environmental conservation.
・We will support international environmental initiatives and work in collaboration with the international community to combat climate change.
4. Cooperate with the society through our services
・In response to natural disasters associated with climate change, we will collaborate with the society through cooperation with local municipalities and disaster prevention and mitigation services, etc.
・We will expand and enhance our recycling-oriented services to realize a sustainable society.
5. Educate and enlighten our employees to create the future
We will educate and enlighten our employees so that they understand the importance of environmental issues and are able to improve services and create innovations that are environmentally friendly.
CSR Materiality Issues and Numerical Targets, Contribution to the SDGs
We have classified materiality issues into four UPDATE areas where we would like to put our strength behind, and set mid-term goals for each issue. The specific examples noted below are those for Yahoo Japan Corporation ("Yahoo! JAPAN").
Note: The Z Holdings Group's priority issues (materiality) were revised in March 2022. The revision of numerical targets/contribution to the SDGs is also in progress.
#1 Developing an IT Society
We promote various measures in order to achieve a safe and secure IT society, such as the use of password-less logins to prevent unauthorized access by malicious third parties. As for information security, we take company-wide initiatives to prevent information leaks, service stoppage, and loss/fabrication of data and contents as well as to prevent material incidents. We take special care when handling highly confidential information.
Issues | Data security and network reliability | |
---|---|---|
Mid-Term Goals | Goal 1
|
Goal 2 Reduce material incidents(*1) by 10% YoY in the following three fields:
(*1) Incidents that occurred within the business activities of the Z Holdings Group, which require reports to regulatory authorities |
Results | FY2017: 1.97 million FY2018: 9.6 million FY2019: 25.2 million FY2020: 30.97 million |
FY2017: 10 FY2018: 14 (*) FY2019: 60 FY2020: 24 (*) From FY2018, includes incidents that occurred in PayPay Corporation |
Examples |
|
|
Contribution to the SDGs |
![]() 9.1 Develop quality, reliable, sustainable and resilient infrastructure, including regional and transborder infrastructure, to support economic development and human well-being, with a focus on affordable and equitable access for all |
#2 Supporting Disaster Relief and Social Issues
We are committed to carrying out disaster relief initiatives and to solving social issues with information technology. We conclude alliances with local authorities aimed at providing timely disaster information to residents when disasters strike. In addition, we will also support projects that solve various social issues such as disaster reconstruction, poverty and environmental issues by collecting donations.
Issues | Disaster support measures and solving social issues | |
---|---|---|
Mid-Term Goals | Goal 1
(*) Local municipalities refer to cities, wards, towns and villages |
Goal 2
|
Results | FY2017: 58.3% FY2018: 66.3% FY2019: 84.5% FY2020: 93.1% |
FY2017: 1,624,966 FY2018: 2,804,457 FY2019: 1,453,120 FY2020: 1,255,131 |
Examples |
|
|
Contribution to the SDGs |
![]() 11.5 By 2030, significantly reduce the number of deaths and the number of people affected and substantially decrease the direct economic losses relative to global gross domestic product caused by disasters, including water-related disasters, with a focus on protecting the poor and people in vulnerable situations ![]() 17.17 Encourage and promote effective public, public-private and civil society partnerships, building on the experience and resourcing strategies of partnerships |
#3 Building a Society Where Everyone Can Play an Active Role
We aim to create a company and a society where people from all walks of life can actively participate making full use of their strengths. Online information should be equally accessible to all users including the elderly and persons with disabilities. The Z Holdings Group will work first on lifeline-related services which can involve life and death situations.
In addition, we will continue to implement workstyle programs for our employees to allow them to work at various stages in their life, such as during child raising, nursing, and career changes.
Issues | Realization of a company and society where diversity is respected and performance is maximized | |
---|---|---|
Mid-Term Goals | Goal 1
(*)Official name for JIS X 8341-3:2016:Guidelines for Older Persons and Persons with Disabilities - Information and Communications Equipment, Software, and Services - Part 3:Web Content |
Goal 2
|
Results | FY2017: n.a. FY2018:
FY2019:
FY2020:
|
FY2017: 100% FY2018: 100% FY2019: 100% FY2020: 100% |
Examples |
|
|
Contribution to the SDGs |
![]() 5.5 Ensure women's full and effective participation and equal opportunities for leadership at all levels of decision-making in political, economic and public life ![]() 8.5 By 2030, achieve full and productive employment and decent work for all women and men, including for young people and persons with disabilities, and equal pay for work of equal value |
#4 Working toward a Sustainable Society
A healthy global environment is a premise to peoples' lives and society, and we cannot develop an IT society without it. Electricity, which is the most consumed form of energy in our business, still emits a vast amount of greenhouse gases during the process of power generation and continues to affect climate change. We are committed to the realization of a sustainable society by reducing our greenhouse gas emissions while also implementing our environmental measures both inside and outside our company.
Issues | Responding to climate change |
---|---|
Mid-Term Goals | Goal 1
|
Results | CO2 emissions (CO2-t) FY2018: 101,314 FY2019: 118,345 FY2020: 118,058 |
Examples |
|
Contribution to the SDGs |
![]() 12.5 By 2030, substantially reduce waste generation through prevention, reduction, recycling and reuse ![]() 13.2 Integrate climate change measures into national policies, strategies and planning |
Related link
Communication with Stakeholders
We will actively listen to the voices of our stakeholders and promote our "four UPDATEs" to develop a sustainable society and to enhance our corporate value.
Stakeholders | Communication methods and content | Reflecting on our goals/ corporate activities |
---|---|---|
Users |
|
|
Shareholders and other investors |
|
|
Partners |
|
|
Employees |
|
|
Regions and society |
|
|
The next generation |
(*) SID (Safer Internet Day): A day in which stakeholders around the world conduct awareness-raising activities toward the safer use of Internet |
|