One Year Anniversary of the New Z Holdings-Group Synergies Generated from the Integration

The completion of the business integration between Z Holdings Corporation ("ZHD") and LINE Corporation ("LINE") in March 2021 resulted in the birth of a new Z Holdings which addresses a variety of social issues mainly from three action points: "Information & People (Yahoo! JAPAN)," "People & People (LINE)," and "People & Payments (PayPay)," and through synergies generated by various Group companies including ZOZO, Demae-can and ASKUL.
ZHD aims to update users' daily lives, corporate activities, and society through information technology, and to realize a world in which mankind can be free and in control. In this article, we look back at the PR announcements made in the past year and reflect on the synergies generated from the integration.

Group Synergies Generated in Commerce-Aiming to Become No.1 in Transaction Value

Integration synergies are being rapidly realized in the field of Commerce. In particular, services such as Yahoo! JAPAN Mart, LINE GIFT, LINE Official Account, and PayPay Gourmet were among the first to start collaborating across Group companies and they are beginning to show results.

Yahoo! JAPAN Mart enables users to select items from ASKUL's wide variety of products centered around groceries and daily necessities (approximately 1,500 products), place an order, make payment, and receive the products in as little as 15 minutes, all via Demae-can's service. Yahoo! JAPAN Mart brings together the strengths of the Group companies: ASKUL's product procurement capabilities, Demae-can's order and delivery quality, Yahoo! JAPAN and LINE's brand power to attract customers. Through this collaboration, the service provides a new shopping experience that fulfills the users' demand to "get what they need, when they need."

 

ZHD Group to Deploy Quick Commerce of Groceries and Daily Necessities in Full Scale

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LINE GIFT is a communication service that lets users send gifts to their friends through LINE chat. Beginning with the product and inventory linkage with Yahoo! JAPAN Shopping and PayPay Mall in October 2021, LINE GIFT has linked with Demae-can, ZOZOTOWN and Ikyu.com, enabling users to choose gifts from a wide lineup of products.

 

LINE GIFT Discloses Latest User Attributes and Usage: Cumulative Buyers Exceeds 10 Million! Approx. 20 Million Cumulative Users With Approx. 380 Shops and Approx. 40,000 Products Handled! (Japanese only)

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LINE GIFT GMV for Dec 2021 Reaches 440% of Dec. 2020! GMV for 2021 Reaches 330% of 2020; Cumulative Users Exceed 20 Million (Japanese only)

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Ikyu.com Opens in LINE GIFT! Discount Coupons for Reservations of Hotels and Inns in Japan, Now Available as E-Gift (Japanese only)

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ZOZOTOWN Now Available on LINE GIFT Enabling ZOZO Points to Be Sent as E-Gift from November 24

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Demae-can Opens in LINE GIFT! (Japanese only)

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All tenants of Yahoo! JAPAN Shopping and PayPay Mall were invited to open their own LINE Official Accounts. In the past, users made inquiries about products to the stores through Yahoo! JAPAN Shopping, and the service and stores sent out email notifications of special deals to users who agreed to receiving such notifications. The linkage with LINE Official Accounts has enabled users to receive the most suited, real-time information from a familiar communication tool, LINE.

 

Yahoo! JAPAN Shopping Begins Accepting Applications from All Stores to Open LINE Official Accounts (Japanese only)

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PayPay Gourmet, a restaurant reservation service operated by Yahoo! JAPAN, has begun linkage with Reserve with LINE, a service provided by LINE which enables users to make online reservations from LINE chat. Through the linkage, users can easily make reservations at restaurants that are members of PayPay Gourmet via LINE. When a reservation is made, the LINE Official Account of Reserve with LINE sends a reservation confirmation to the users which can be shared using LINE.

 

PayPay Gourmet Links with Reserve with LINE Enabling Users to Make Immediate Online Restaurant Reservations via LINE (Japanese only)

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Group Synergies in the Field of Media-Leveraging the Extensive Reach to Almost All the Internet Population in Japan

The largest advantage brought about by the business integration in the Media field, is the dramatic increase in contact points with users. The addition of LINE's 90 million users to Yahoo! JAPAN's 86 million users* (as of December 31, 2021) has enabled ZHD's services to be offered to virtually all the Internet population in Japan.
The ZHD Group aims to create new value for people and the society by providing a variety of services to this massive user base through media. In addition, the Group will contribute to more enriched, convenient lifestyles by solving a variety of social issues, responding to administrative DX (digital transformation), and contributing to disaster prevention and mitigation in cooperation with local governments nationwide.

Disaster Alert using LINE Official Account is the first function in the field of disaster prevention in which Yahoo! JAPAN and LINE have collaborated. LINE Smart Notifications, a service that enables users to select and receive news and local information in a timely manner through LINE chat, and Yahoo! JAPAN Disaster Alert have linked to notify users of natural disasters in their registered locations through push notifications sent via LINE chat. Users can register a maximum of three locations in Japan, such as their home, families' home and workplace, and the locations can be changed at any time. Currently, nine disaster alerts such as evacuation information, earthquake information, tsunami forecast, and weather alerts are distributed, and the range of alerts is scheduled to be expanded in the future.
The 3.11 Feature, "Power to Overcome" is an initiative that was jointly implemented by Yahoo! JAPAN and LINE last year on the tenth anniversary of the Great East Japan Earthquake. In this initiative, the two companies collaborated to develop content related to disaster prevention and reconstruction support, such as the hands-on "Smartphone Evacuation Simulation" and "Searching is Empowering," through which donations were made on the number of queries made by users.
The "Nationwide Shakeout Drill" held on January 17, 2022, on the 27th anniversary of the Great Hanshin-Awaji Earthquake in 1995, is a disaster drill designed to explain the first actions that should be taken to protect lives in earthquakes. Notifications are sent from LINE to the users, who can go through the shakeout drill at their home or workplace by watching a video displayed on the special website.

 

Yahoo! JAPAN and LINE to Collaborate in Disaster Prevention to Realize a Safe & Secure Future (Japanese only)

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Yahoo! JAPAN and LINE to Conduct a Nationwide Shakeout Drill on January 17 to Teach Initial Actions to Protect Lives in Earthquakes (Japanese only)

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Yahoo! JAPAN Daily Life is a service that enables users to check information necessary in everyday life provided by local governments. The push notifications on COVID-19 vaccination schedules via LINE Smart Notifications began as part of this service. Users who receive push notifications from LINE Smart Notifications can check the most up-to-date vaccination schedules and reservation methods in Yahoo! JAPAN Daily Life.

 

LINE and Yahoo! JAPAN to Begin Sending Push Notifications on COVID-19 Vaccination Schedules of Local Governments to LINE Chat Using LINE Smart Notifications (Japanese only)

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Starting from Information, Payment and Communication, Group Synergies in Fintech Will Be Expanded into All Financial Services

The ZHD Group provides payment services that will become the infrastructure of society by expanding its business domains to all kinds of financial services, starting with the area of payment in fintech. In particular, the ZHD Group leverages PayPay's formidable customer base as Japan's most popular cashless payment service, to vigorously develop the market for cashless services. The Group also aims to improve user convenience, pursue services that can be used safely and securely, and provide more accessible and innovative fintech service by developing financial services in the loan, asset management, and insurance markets, all of which have close correlations with payment services.

From March 16, 2021, PayPay began supporting the exchange of "LINE POINTs" provided by LINE with "PayPay Bonus" provided by PayPay. Formerly, LINE POINTs were used for exchanging with LINE Stickers or for LINE Pay payments. Through the exchange with PayPay Bonus, LINE POINTs are exposed to a significantly wider range of scenes and use cases such as payments with PayPay's merchants and partner services. Furthermore, from August 17, 2021, out of more than 3.55 million PayPay merchants across Japan (as of December 2021), relevant merchants that have adopted the user scan method (MPM) in which users read a QR code to pay, now accept payments made with LINE Pay in addition to PayPay. As a result, LINE Pay users are able to make payments using the service in many more places.

 

Exchanging LINE POINTs with PayPay Bonus

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"LINE Pay" Available at PayPay Merchants Starting August 17

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PayPay Insurance is provided as a mini app which can be easily used via the "PayPay" app, without the need for installing a dedicated app. It enables users to purchase insurances from "PayPay" at their own convenience, whether they are at home or on the move. In addition to insurances that are tailored to individual situations, such as driving and leisure, a "COVID insurance" is also offered to cover users if they are diagnosed with COVID-19.

 

"PayPay Insurance" Launched as "PayPay" Mini App

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PayPay Card began offering a value-added credit card that earns PayPay Bonus which can be used for PayPay payments. Users can use PayPay Card to top up PayPay Balance while also adding it as a payment method on the "PayPay" app which grants a PayPay Bonus (PayPay Card benefit) of 1% of the amount spent. When used for payment at Yahoo! JAPAN Shopping or LOHACO, an additional 1% PayPay Bonus (Yahoo! JAPAN Shopping/LOHACO user benefit) and T-POINTS of 1% are also granted (store point), making the total reward 3%.

 

PayPay Card, Credit Card That Earns PayPay Bonus, Will Open to Membership Applications

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PayPay Atobarai is PayPay's deferred payment method that allows users to pay the amount used in the current month in one payment the following month. Users can make a PayPay payment without topping up their PayPay Balance, expanding the payment options available.

 

Launch of PayPay Atobarai, a Convenient and Self-Contained Payment Method in the "PayPay" App

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Group Synergies Exerted in AI Human Resources and ESG

In addition to realizing unparalleled convenience and usability for every user, the ZHD Group will promote AI in all the Group's diverse business domains, including media, commerce, and fintech. For this, the ZHD Group plans to invest JPY 500 billion mainly in AI and is strengthening human resource development within the Group, while also reinforcing existing efforts to acquire talent from Japan and overseas.
Furthermore,"Z AI Academia," a community for training AI talents among group companies has been established as a part of "Z Academia," which is a corporate university of the ZHD Group. The Group is beginning to train not only researchers and engineers, but also a wide range of positions that will benefit from AI knowledge.

 

Z Holdings Establishes Z AI Academia to Develop AI Professionals with Dual Focus on Arts and Sciences

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The ZHD Group is also making group-wide efforts in addressing climate change. In July 2021, Z Holdings Corporation issued the first green bond in the Internet sector to accelerate its carbon neutral initiatives and as a means of financing businesses that contribute to solving environmental issues.
In February 2022, ZHD announced its "2030 Carbon Neutrality Declaration," a commitment to reduce greenhouse gas emissions from the business activities of the entire ZHD Group to net-zero by fiscal 2030.

 

Z Holdings to Issue JPY 20 Billion Green Bond in July

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Z Holdings Corporation Announces "2030 Carbon Neutrality Declaration "

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After the business integration with LINE, ZHD has continued to embrace "user first" as one of the most important values and has focused on promptly providing functions and services that support the lives of its users.
In the future, ZHD will continue to provide more convenient services to the users in all business fields. At the same time, as one of the largest Internet service companies in Japan, it will continue to address social issues and demonstrate further synergies, for example, by focusing even more on ESG issues as one Group.
ZHD will continue to uphold its mission statement, "UPDATE THE WORLD - Unleashing the infinite potential of all people, with the power of information technology," and to achieve its vision, "Mankind can be free and be in control." To this end, the Group will make concrete steps forward and further strengthen the creation of synergies among the Group companies.

  • *Nielsen TOPS OF 2021: DIGITAL IN JAPAN (Top 10 Internet services used by users in Japan). Average monthly number of users between January - October 2021. Does not include duplicate users of smartphones and PCs.